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Hello
My client wants to track errors during PO receiving for tracking purpose.
For an example, If the vendor has sent a wrong item, they still need to receive it in to the system (may be by adding the wrong item as an extra line on PO) complete invoicing and then work on the return order the proper way to post the credit note.
I have two questions related to this process.
Please note that the 'Quality' is out of scope for this client. I am looking for a simpler solution.
Thanks!
Indiguna
Hi Indiguna,
1. Not sure if its best industry practice, but I would normally not receive the incorrect goods in the first place. I dont see why go through the expense of modifying the PO, receiving, invoicing, creating Return PO, shipping it and creating Credit Note. I would suggest that Purchaser picks-up the phone, have a nice conversation with vendor, makes note on Vendor master record (or create a case to make these notes and track how often that happens). Number of Cases of a specific category could be used as a basis for a report.
Otherwise, use any field that is not being used. There is no good or bad way . If not using WMS enabled warehouse or items, you could received in a separate warehouse or in a specific location (you would inform these invemtory dimension values directly on the sale line). There is also the 'Attention Information'field on the PO Line Details that could be added as a column on the lines.
Hi,
You may consider to use the Quality management.
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