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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / PO Receiving errors
Supply chain | Supply Chain Management, Commerce
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PO Receiving errors

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Posted on by Indiguna 317

Hello 

My client wants to track errors during PO receiving for tracking purpose.

For an example, If the vendor has sent a wrong item, they still need to receive it in to the system (may be by adding the wrong item as an extra line on PO) complete invoicing and then work on the return order the proper way to post the credit note.

I have two questions related to this process.

  1. Is this the best industry practice?
  2. What is the best way to tag such PO lines, so Purchasing department can easily filter on such POs to create the returns for? (notes will not work as they have to go inside each line to see these)
    1. would there be a field on PO lines/ report that can be used based on that ? 

Please note that the 'Quality' is out of scope for this client. I am looking for a simpler solution. 

Thanks!

Indiguna

  • Indiguna Profile Picture
    Indiguna 317 on at
    RE: PO Receiving errors

    Danny: Thank you! This a medical device industry where Item tracing is big. the reason they still have to record the wrong item in their possession.

    Never knew about the 'Attention information'. it's going to be helpful.

  • Verified answer
    Danny Bilodeau Profile Picture
    Danny Bilodeau 4,346 Moderator on at
    RE: PO Receiving errors

    Hi Indiguna,

    1. Not sure if its best industry practice, but I would normally not receive the incorrect goods in the first place. I dont see why go through the expense of modifying the PO, receiving, invoicing, creating Return PO, shipping it and creating Credit Note. I would suggest that Purchaser picks-up the phone, have a nice conversation with vendor, makes note on Vendor master record (or create a case to make these notes and track how often that happens).   Number of Cases of a specific category could be used as a basis for a report.  

    Otherwise, use any field that is not being used.  There is no good or bad way .  If not using WMS enabled warehouse or items, you could received in a separate warehouse or in a specific location (you would inform these invemtory dimension values directly on the sale line).  There is also the 'Attention Information'field on the PO Line Details that could be added as a column on the lines.

  • Indiguna Profile Picture
    Indiguna 317 on at
    RE: PO Receiving errors

    Thanks for the reply - Sorry, I forgot to mention that Quality is out of the scope for this client. (updated post now) So I am looking for a more simpler process.

    First off I wanted to confirm if this approach is the industry practice.

  • Suggested answer
    BillurSamdancioglu Profile Picture
    BillurSamdancioglu 17,153 Most Valuable Professional on at
    RE: PO Receiving errors

    Hi,

    You may consider to use the Quality management.

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