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SMTP mail authentication changes sent items folder?

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Posted on by RSTSi

I was recently tasked with updating the SMTP Mail Setup settings because emails were no longer being sent from Business Central.

The inbox that's set up in Business Central is a shared inbox, and with Basic authentication selected (before the issue) sent items would show up under the Sent Items folder in the shared inbox.

Since changing some passwords and the authentication method to OAuth 2.0, the Sent Items are now showing up in the user's inbox instead of the shared inbox.

For clarification: if a user sends an email from the shared address in BC, it appears in their specific Sent Items folder.

Please note: as part of this process, I have clicked Apply Office 365 Server Settings to this setup.

Please see screenshot below for the current SMTP settings.

Can someone please confirm: is this expected behaviour?

If not, are there any settings to ensure any emails sent from Business Central return to the shared inbox's Sent Items folder?

Lastly, I am very inexperienced with Business Central, so Layman's Terms would be appreciated unless otherwise required

Thanks,

RSTSi

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Andy Sather on at

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Hello,

If you don't get further responses to this issue, you may want to raise a support request to Microsoft support via your CSP / Partner

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RSTSi 30 on at

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Hi Andy,

Thanks for your reply.

Unfortunately, I'm the CSP in this case (I've only worked with CRM/CE before, hence my inexperience with BC).

I also don't have a licence with sufficient permissions to submit a support request, but I appreciate your suggestion.

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Inge M. Bruvik 1,111 Moderator on at

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Have you defined an e-mail account for the shared mailbox.

In the newest versions of BC you can define e-mail accounts that are used in different business scenarios. And if you define that a shared e-mail should be used then the sent items should show up in the shared e-mail account and not the users. Search for Emailaccounts to get into the correct setup.

docs.microsoft.com/.../admin-how-setup-email

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