Tracked to Dynamics 365 label in Outlook is not seen if I'm part of the distribution list

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Posted on by Priyesh

7,396 User Group Leader

Hi,

Within our organization, I'm able to see the emails which I'm CC'd on and which are tracked to other records in Dynamics 365 by other team members. However, if our Team Members are within a Distribution List, the sender/recipient can see the Tracked to Dynamics 365 label in Outlook but others can't as they were seeing when only being CC'd on.

Tracked in CRM where I'm CC'd -

Tracked Email not shown as label even when the Email is tracked in CRM but I'm part of the Distribution list

Are there any limitations to the labels getting displayed? The Emails are comfortably tracked though. Also, we have created a Contact in Dynamics 365 having the Distribution List set as the Email record.

Kindly advise.

Thanks!!

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