Date of emails under activities

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Posted on by BradleyT

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Is there anyway when tracking an email to show the actual date of the email as opposed to the date it was tracked? For example, I have just tracked an email from July but as I done it today it has been posted under activities on the contact page dated 'today' so to anyone else it would seem as though the email was received today when in fact it was back in July.

Many thanks

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RE: Date of emails under activities

Not sure if this will help you.

You can create a custom View under Emails

damon

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Royal King 27,686 on at

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RE: Date of emails under activities

As soon as an email is sent or received, it is up to you to track it in CRM. Typically, the timestamp is recorded when you perform this action—in other words, when you click on an email. However, if an email was sent last week and you Track that email in CRM today, CRM will timestamp it to your current date and time.

Essentially, CRM thinks of the Created On date as the date the record was created in CRM, NOT the day the user created the record. Hence, if you want to know the date when the email was sent, you’ll need to look at the Actual End field. The Created On field is populated by CRM when the email is created or tracked in CRM. This will always reflect the time when the email record was actually created in CRM—the moment the email was tracked in CRM.

If you have these columns configured on your email activities view, you’ll see the difference, shown below:

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Aileen Gusni 44,524 on at

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RE: Date of emails under activities

Hi Bradley,

It has a field: 'Actual End' in email entity.

check this link, I think it might help you.

www.powerobjects.com/.../find-date-of-email-activity-tracked-in-crm

Thank you!

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