We are on GP 2010 sp2, but I have had this issue since the upgrade from GP 9. This problem seems to only be related to me and no other users and only in one of our eight companies. I can also say that our ISV has the same issue and could not find a solution.
Anywhere I go within GP where I need to lookup a customer (whether it be customer card, cash receipt, transaction entry, sales transaction entry, apply, etc), if I type in the beginning of the customer name, then use the lookup function, GP opens the window Customers and Prospects, but at the beginning of the list instead of based on the letters I typed in the previous window. So, if I have received cash from XYZ company for the first time, when I type XYZ into the cash receipts entry field Customer ID , no company names appear in a list format (which I expect because this is the first transaction for this customer), so I then click on the magnifying glass which opens up the Customers and Prospects window, but the window opens at the first customer instead of near the end based off me typing in XYZ in the cash receipts window. On the Customers and Prospects window, I can type in XYZ in the field Find by Customer ID and it works at this point (ie, the window will go to XYZ customer id).
This issue only relates to one company in our system and worked fine in GP 9.
This lookup issue only relates to customers/sales side (ie, inventory, fixed assets, payables/vendors, banking lookup function works).
Has anyone else seen this and resolved? If yes, can you share how you resolved it?
Best regards,
Dale
