Hi,
I have 2 payments not showing up on this report. Both payments were made in December. If you view the report it appears that the customer has not paid - but if I look on other reports such as the Receivables Trial Balance report it shows that these payments were made.
Any ideas?
Thanks!
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is it worth me trying to send the report - I tried a pdf report to the thread - but I was not able to upload the report.
Thanks Lisa, I will see what I can test on my systems today and will post when I have something worth sharing.
Lisa, if you have a moment - can you post the Option screen that is generating the report. Sometimes extra eyes see things.
Thanks for responding. I did the search by Customer ID - so not cutting off any dates. There is payment posted the following February which shows up on the report - I can't figure out why the report would skip 2 payments ....if I figure it out I will post the answer. Thanks!
Lisa have a look at the Options page that is used to generate the report and look at the dates. Make sure that they are not cutting off dates.
Was January the beginning of a new fiscal year? If so, you may have a fiscal year restriction.
Look for include credits - show fully applied payments -
Just a few thoughts - hope they help.
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