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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Customer Aging Balance...
Microsoft Dynamics AX (Archived)

Customer Aging Balance is not Equal to AR Trail Balance

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Posted on by Vinod P 485

Dear All,

Is there any way to identify Issue related to Customer Aging Report Balance is not Equal to AR TrailBalance

Note:" Do Not allow the Manual Entry Check Mark is Enabled" for that Particular AR Account

Suggest the Way to find out the Solution

Regards

Vinod

 

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Vinod P,

    You can try running the GL reconciliation reports.

    GL/Reports/Reconciliation/Customer/Customer.

    This Report should show you the voucher creating the difference.

    Hope it helps,

    Ludwig

  • Brandon Wiese Profile Picture
    Brandon Wiese 17,790 on at

    The customer aging report also has some minor bugs in it.  One that comes to mind that we dealt with recently had to do with some data corruption on CustTrans records, where the last settlement date was different than the most recent date on the associated CustSettlement records.  This cause the report to assume some CustTrans records were closed at the time of the customer aging report, when they actually were not, thus throwing off the total balances.

  • Suggested answer
    Vinod P Profile Picture
    Vinod P 485 on at

    Hi Ludwing,

    Thanks for the Reply..

    Without taking any parameters for the Customer Reconciliation, Difference is there ..

    So.. how can I check it

    Regards

    Vinod

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Vinod P,

    The customer reconciliation report should give you the voucher that caused the difference (simply select the differences only and the details Checkbox when running the Report).

    If you have the voucher, you can then search for it in GL/inquiries via the voucher posting form.

    If you have this form opened you can drill down to the origin of the transaction, take a look at the one who recorded the voucher and so on which is the first step that you Need to do before you can correct your voucher that causes you the trouble.

    Regards,

    Ludwig

  • Vinod P Profile Picture
    Vinod P 485 on at

    Thanks to All,

    For Supporting about the Issue and for the Suggestions

    Issue was solved, But it took around a couple of days, Bec. Manually I was check each and every entry for all the Customer and the Trail Balance

    Thanks

    Vinod

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Vinod P, Great to hear that you could fix your issue. Please verify that this incident is fixed and that it can be closed. Thanks, Ludwig

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