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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Question about CRM Por...
Customer experience | Sales, Customer Insights,...
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Question about CRM Portal Timeline Comment Emails

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Posted on by MRVIX 1,266

in an OOTB Timeline shown on a Case Page in CRM Portals, it shows Email twice for both Received and Sent. It's confusing for users since, it looks like it's a duplicate email that has been logged. How can i removed the "Received" email from the timeline and retain the "Sent" one? Any thoughts?

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