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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Error loading control ...
Customer experience | Sales, Customer Insights,...
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Error loading control and flows since latest update

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Posted on by r4vvm 186

Users have reported issues with Flows not loading and Error loading control forms. 

I am able to load this fine logged in as system administrator, do the users permissions need to be updated? 

What permissions would this fall under?

Any ideas how to fix this

pastedimage1634731306285v1.png

pastedimage1634731329693v2.png

  • zzecevic Profile Picture
    zzecevic on at
    RE: Error loading control and flows since latest update

    Having the same issue with one user. Others don't have this problem. We tried with refreshing window, other browser, incognito, adding system admin role...

  • r4vvm Profile Picture
    r4vvm 186 on at
    RE: Error loading control and flows since latest update

    It appears the flow button does not load when the user in in incognito mode only. 

    Is there any work arounds to get it to work within incognito mode?

  • r4vvm Profile Picture
    r4vvm 186 on at
    RE: Error loading control and flows since latest update

    Have tried this and the flow button is still stuck on loading.

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,482 Super User 2025 Season 1 on at
    RE: Error loading control and flows since latest update

    Hi,

    Please ask user to login into power automate platform manually or using below option:

    pastedimage1634753933076v2.png

    After login, refresh the CRM screen or try by log-in again then click on CRM flow button.

    Thanks,
    Pradeep

  • r4vvm Profile Picture
    r4vvm 186 on at
    RE: Error loading control and flows since latest update

    The user already has this license applied. 

  • Suggested answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,482 Super User 2025 Season 1 on at
    RE: Error loading control and flows since latest update

    Hi,

    Please check the Power Automate license for a user in https://admin.microsoft.com/

    pastedimage1634752505283v1.png
    T    hanks,
    Pradeep.

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