Event ID #: 35241 - MSCRMEmail - "The recipients for the e-mail message with subject "Subject" in mailbox mailboxname@domain.com did not match any known records.

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Posted on by Joe Woltering

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I am getting numerous of these msgs on my server that is hosting the CRM Email Router (2011). How do I see what/where these msgs are and correct them so I can get rid of these warnings?

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Muhammad Adeel Javaid 5,580 on at

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Please refer to this link for troubleshooting:

support.microsoft.com/.../921193

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Muhammad Adeel Javaid 5,580 on at

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The reason for this might also be that there is no information about the bcc address in the message header of the email so the email router is not able to match based on the bcc.

The same is true if you promote emails from Outlook to CRM

You can do a workaround by making an incoming email rule that redirects your incoming email where your email address is only in the bcc field to you mailbox.

This way your email address appears in the to field, and the promotion of the email works.

The rule would look something like the image below.

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Joe Woltering 12,163 on at

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Thank you M.Adeel. I too found that Microsoft article, however, we are not utilizing queues in our environment so I'm not sure hoe that could come into play.

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Muhammad Adeel Javaid 5,580 on at

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Try the following if it works:

In Email Router Settings make following changes:

Configuration Profiles tab (Incoming profile) (Advanced tab has default settings):

Location Server: http://mail.companyname.com (OWA)

Configuration Profiles tab (Outgoing profile) (Advanced tab has default settings):

Location Server: exchangeservername

Deployments tab:

MIcrosoft Dynamics CRM server: servername:5555/company_name

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AFTAB HUSSAIN on at

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Hello,

Here the event ID - 35241 tells that -

When e-mail messages for Microsoft Dynamics CRM are received, the Microsoft Dynamics CRM E-mail Router does not create the e-mail messages in a Microsoft Dynamics CRM queue

Reference - support.microsoft.com/.../921193

For a similar issue - social.microsoft.com/.../emails-not-coming-into-queue

I hope this helps.

Thank You !

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purwar purwar 2,836 on at

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it is bcc related issue . B/c router unable to read bbc value , for this create new rule in outlook.

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