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Supply chain | Supply Chain Management, Commerce
Suggested answer

Not able to upload images for products

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Posted on by 96

I am not able to upload image for a product when using image upload feature in release products.

it works fine for my colleague.

For me it gives following message.

pastedimage1662456951471v1.png

Document type is defined for image and location is set to upload to Azure storage

I have the same question (0)
  • Shafeeque P. Profile Picture
    6,527 Moderator on at
    RE: Not able to upload images for products

    Could you please paste the complete error message ?

    Note: If you are uploading the  images to show on the POS, it is recommended to use media template and your own media server( which can be azure blob storage, file server or any digital asset management platform which can provide direct URL for images).

  • SunilSharma Profile Picture
    96 on at
    RE: Not able to upload images for products
    [quote user="Shafeeque"]

    Could you please paste the complete error message ?

    Note: If you are uploading the  images to show on the POS, it is recommended to use media template and your own media server( which can be azure blob storage, file server or any digital asset management platform which can provide direct URL for images).

    [/quote]

    Below is the error.

    pastedimage1662458070080v1.png

    I will look into using a media server.

    The only thing which can be different here is user rights for uploading images.

    Because my colleague can upload images.

    Do you know if there are any user rights for this operation?

  • Suggested answer
    Shafeeque P. Profile Picture
    6,527 Moderator on at
    RE: Not able to upload images for products

    I can see a privilege called "Manage product image" which is linked to the OOB role "Purchasing Agent". Can you try assigning the "Purchasing Agent" role to your user and see if it works.

  • SunilSharma Profile Picture
    96 on at
    RE: Not able to upload images for products

    I have applied this permission but i am still not able to upload the images.

    Is it possible to find which Azure Storage account are the images uploaded to.

    May be there is some user settings i need to do there.

    pastedimage1662466293733v1.png

  • Shafeeque P. Profile Picture
    6,527 Moderator on at
    RE: Not able to upload images for products

    If you apply, system admin access yourself. Is it working ? If it is working for your colleague on the same environment. It should work for your as well.

  • SunilSharma Profile Picture
    96 on at
    RE: Not able to upload images for products

    I have applied for system admin access myself. But I still get the same error.

    I am a new user on this project and this issue is with all other new users on the project.

    Old users are able to upload images for products, so it seems there is some setting.

    I was thinking if it is some access issue with the Azure storage account.

    Regards,

    Sunil

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