A colleague of mine sent this email:
"We use a secondary email account for some of our communication with Accounts and Contacts - xxxxx@pmi.org.
We cannot track emails that have been previously sent, i.e., are in the 'Sent Items' into CRM. I get the Track feature in the header of a new email from that email account. Why can’t I retroactively track a Sent email from there like I can from my email account"?
I assume this is because that secondary email account is not synched with the CRM organization. Any ideas on how to track those items?
Thanks.
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