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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Sales return order for...
Microsoft Dynamics AX (Archived)

Sales return order for a direct delivery-"Find sales order" functionality not working

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Posted on by Dawid Jan 110

Hi

When we are trying to setup return orders for intercompany sales orders that uses the direct delivery functionality, the "Find sales order" functionality inside the return order is not responding.

When you select the sales order and sales order line/s that we want to return and then select OK nothing happens. The screen remains open, and the lines are not transferred to the return order. No error or warning messages either.

The "Autocreate intercompany orders" and "Direct delivery" check boxes are marked yes. The direct delivery functionality is working fine for normal sales orders.

Are we missing any other setup? Any suggestions would be highly appreciated.

Thank you.

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I have the same question (0)
  • Albrecht Prieler Profile Picture
    Albrecht Prieler 857 on at

    Hi Dawid,

    actually i have no d365 to test, but i would recommend following steps:

    First of all a question the return order on which SO do you do?

    You have to do on Orginal SO otherwise it will not work for sure

    Second check intercompany Setup for Returns

    Are the Sales order (End Customer SO) and purchase order already invoiced?

    are you using return orders?

    Maybe it helps

  • Dawid Jan Profile Picture
    Dawid Jan 110 on at

    Hi Albrecht

    Thank you for your reply.

    I did go through the things you suggested, I am using return orders, all the orders are invoiced. I am doing the return order on the original sales order.

    Can you possibly elaborate on "intercompany setup for returns".

    Thanks

  • Albrecht Prieler Profile Picture
    Albrecht Prieler 857 on at

    Hello Dawid,

    it is a Little bit confusing that you are not getting an error message, did you Change something in Standard function?

    Usually if something is wrong with value on IC you get an error message promptly, cause PO and IC SO are generated immediately.

    Check the invoice of the sales order you are returning is the booking ok?

    Try something else, just for test enter item manually and select InventtransID manually does it works then?

    Second you try out but it is unusual to do it, Enter the return on the IC Company

    If would recommend to check Value mappings too, if someone comment out the info log.

    More advices i do not really have, hope it helps

  • Guy Terry Profile Picture
    Guy Terry 28,970 Moderator on at

    Which company are you trying to create the Return in? The company with the sales order to your end customer, or the company which has the InterCo sales order?

  • Dawid Jan Profile Picture
    Dawid Jan 110 on at

    Hi, I am trying to create the return order in the company where the end customer sales order is in.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I have requested a hot fix for a customer here is the hot fix number: KB4343087

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