Hi,
Recently a former staff member has rejoined our company. I'm tasked with reactivating her account in Microsoft 365. After I did this, I logged into Business Central and selected "Update users from Microsoft 365" to get the most up to date information (e.g. to sync BC and Microsoft 365 together).
What happened is that a new user gets created in Business Central instead. As her email is the same, they only differ by the case of her name. Initially only the account is Gerri@theemail.com exists, but now this account and gerri@theemail.com exists. (small g vs capital G).
I was wondering if there is a reason why a duplicate account (with email differing by the case) be created instead of the capital G one being reactivated? If I delete the small g account and then click on the "Update users" link, it reappears.
To solve this problem, would I have to make changes in Business Central or would it have to be done in the Microsoft 365 level?
Jason
