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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 - unable ...
Microsoft Dynamics CRM (Archived)

Dynamics 365 - unable to save cases

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Posted on by Community Member Microsoft Employee

Hello,

After Dynamics 365 upgrade to online environment, a month later my subscription got expired and i was unable to login

After adding the new Enterprize plan 1 i was able to login but can't save cases. it happens to all users (include admins and users who uses the old security roles) with the following message upon save:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Principal user (Id=131bb7db-cbf8-e411-80d5-fc15b428874c, type=8) is missing prvReadIncident privilege (Id=c2aff40c-6e68-4437-a631-488a354a1860)Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>47d8b653-f843-41b0-ac35-cec7d6c421d0</ActivityId>
<ErrorCode>-2147220960</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>Principal user (Id=131bb7db-cbf8-e411-80d5-fc15b428874c, type=8) is missing prvReadIncident privilege (Id=c2aff40c-6e68-4437-a631-488a354a1860)</Message>
<Timestamp>2017-04-01T20:43:26.5725553Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

Any possible solution?

MSFT support doesn't seem to help

ASAP help will be appriciated

thanks,
Ofer

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics 365 - unable to save cases

    Hello. Tenfold can also help in integrating Microsoft Office 365 enabling click to dial in Outlook. They also support MS Dynamics integration. Our click to dial also works on webpages opened in Chrome. They also support MS Dynamics integration www.tenfold.com/.../dynamics

  • Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,397 on at
    RE: Dynamics 365 - unable to save cases

    Hi

    This error says that the user doesn't have read privilege for case, but you get this error while saving the record. Is it save new record or save updated record?

    When you say Admin, do you mean System Administrator Security Role member?

    Please check the following as well

    community.dynamics.com/.../167241

  • Suggested answer
    PS Profile Picture
    PS 23,577 on at
    RE: Dynamics 365 - unable to save cases

    The error says that users are missing read privileges on case entity. Can you cross check the security role of all users receiving this error that they have read privileges on case.

    let us know.

  • Suggested answer
    Dynamics_Alok Profile Picture
    Dynamics_Alok 1,746 on at
    RE: Dynamics 365 - unable to save cases

    Once i had similar issue .To resolve this we created a Security Role with required prev(mentioned in error message)and assigned it to User and then User was able save the record.

  • Suggested answer
    M I Mostafa Profile Picture
    M I Mostafa 4,257 on at
    RE: Dynamics 365 - unable to save cases

    Hi Ofer,

    Have you tried to raise a CRM Online ticket on the office 365 portal?

    If your problem only happened due to licensing expiration and re-enabling it, then you should raise a ticket. If you go to your Dynamics 365 section of your office 365 account (https://portal.office.com), you should be able to raise a CRM Online ticket for this. You need to explain that this worked before the license expiry.

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