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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / MPOS Offline - Receipt...
Supply chain | Supply Chain Management, Commerce
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MPOS Offline - Receipt customization question

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Posted on by MikeSmithAIT 5

We have receipt customizations that have been implemented through the standard extension model for Retail Server which works great.  Issue is that during offline processing the customization does not get called.  Note: For various reasons we cannot deploy an RSSU so this is not an option for us to talk to Retail Server.

Question: Is it possible to do receipt customizations through MPOS extensions so they work when offline?

I have the same question (0)
  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at

    Hi, did you properly registered all your customizations in POS .config files?

    Every CRT customization should work offline - as it is CRT behind it anyway.

  • MikeSmithAIT Profile Picture
    MikeSmithAIT 5 on at

    Thank you..

    When the POS is offline..

    The extension for the custom fields is not getting called:  Microsoft.Dynamics.Commerce.Runtime.Services.Messages.GetSalesTransactionCustomReceiptFieldServiceRequest

    However, there is an extension that is being called: Microsoft.Dynamics.Commerce.Runtime.Services.Messages.GetReceiptServiceRequest

    Are there some extensions such as the GetSalesTransactionCustomReceiptFieldServiceRequest that would not be supported offline.  Are the CustomReceipt fields synchronized to the offline database so they can be used offline? 

  • Oksana Kovaliova Profile Picture
    Oksana Kovaliova 3,597 on at

    Hi, it is fine that GetReceiptServiceRequest is called - it is first request, that should call GetSalesTransactionCustomReceiptFieldServiceRequest request inside.

    Did you register your extension in CommerceRuntime.MPOSOffline.Ext  configuration file?

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