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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Queues Limitations
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Queues Limitations

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Posted on by AndreasT 5

Hello

i would like to ask if someione has exprerience in large queue items.

I have a queue that gets about 30-50 mails per day and its working fine 

I am about to create a queue for a mailbox that receives about 500-700 mails per day.

Is this supported from Dynamics CRM Queues?

Any best practices or tips?

Thank you

I have the same question (0)
  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at

    Hi Andreas,

    Microsoft hasn't mention the max queue limit as per my understanding.

    But 500-1000 mails are fine.. it is very much supported.

    We have system getting much more email than this...so you should be good.

    Thanks,

    Prateek

  • AndreasT Profile Picture
    AndreasT 5 on at

    Thank you for reply

    Any best practices? or just create the queue and forget it?

  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at

    Its pretty straight forward - so more of create and forget.

    However cleanup activities, user maintenance etc need to be done just like any other entity.

    A generic user guide is available here:

    docs.microsoft.com/.../set-up-queues-manage-activities-cases

    This also might be helpful:

    community.dynamics.com/.../quick-tip-cleaning-queue-items

  • AndreasT Profile Picture
    AndreasT 5 on at

    is any way to force an email to enter queue?

    For example if you move it from to junk to inbox it will not enter queue ,so can it be forced to enter queue?

    thank you

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