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Queues Limitations

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Posted on by AndreasT

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Hello

i would like to ask if someione has exprerience in large queue items.

I have a queue that gets about 30-50 mails per day and its working fine

I am about to create a queue for a mailbox that receives about 500-700 mails per day.

Is this supported from Dynamics CRM Queues?

Any best practices or tips?

Thank you

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Email and Office Integration

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AndreasT 5 on at

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RE: Queues Limitations

is any way to force an email to enter queue?

For example if you move it from to junk to inbox it will not enter queue ,so can it be forced to enter queue?

thank you
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prt33k 6,907 on at

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RE: Queues Limitations

Its pretty straight forward - so more of create and forget.

However cleanup activities, user maintenance etc need to be done just like any other entity.

A generic user guide is available here:

docs.microsoft.com/.../set-up-queues-manage-activities-cases

This also might be helpful:

community.dynamics.com/.../quick-tip-cleaning-queue-items
AndreasT 5 on at

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RE: Queues Limitations

Thank you for reply

Any best practices? or just create the queue and forget it?
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prt33k 6,907 on at

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RE: Queues Limitations

Hi Andreas,

Microsoft hasn't mention the max queue limit as per my understanding.

But 500-1000 mails are fine.. it is very much supported.

We have system getting much more email than this...so you should be good.

Thanks,

Prateek

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