Error occurred while loading or initializing an addin

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Posted on by Frank Hamelly | MVP...

46,625 Super User 2025 Season 2

I jsut did a fresh install of SQL2012 and GP2013 on my laptop. I get this error when trying to login to GP. Reviewing the Windows Event Log, I see this message detail:

The description for Event ID 0 from source Microsoft Dexterity cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

An exception occurred while trying to load or initialize the addin located at Rtc.

Exception Details:

System.InvalidCastException: Unable to cast COM object of type 'CommunicatorAPI.MessengerClass' to interface type 'CommunicatorAPI.IMessenger3'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{D50C3386-0F89-48F8-B204-3604629DEE10}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).

at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, Boolean& pfNeedsRelease)

at CommunicatorAPI.MessengerClass.get_MyStatus()

at Microsoft.Dynamics.GP.Rtc.GPAddInUC.activateCommunicator()

at Microsoft.Dynamics.GP.Rtc.GPAddInUC.Initialize()

at Microsoft.Dynamics.GP.Rtc.GPAddIn.Initialize()

at Microsoft.Dexterity.Bridge.AddinManager.LoadAddin(String name, Type type)

the message resource is present but the message is not found in the string/message table

Any ideas how I resolve this? I tried uninstalling and re-installing both SQL and GP, but that didn't resolve it.

Thanks,

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Richard Whaley 25,195 on at

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You probably know these but I am going to run through them anyway. We all miss something sometime.

Do you have enough space on the drive? Does your login to the laptop have rights to create folders, create and delete files, etc (I would expect you would have admin on your personal laptop). I am guessing that it is trying to create files in the Data subdirectory or the AddIns folder.

You did install to the Programs(x86) folder. Have you checked the .SET file to make sure it is pointing to the correct folders?

Are you loading RTM or SP1?

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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Enough space on drive - check

Admin rights - check

(x86) - check

.SET - check

Installed RTM

What seems odd is that I haven't installed any Addins yet. Furthermore, I installed this same version of GP2013 previously and didn't have this issue. Might it be some remnant from the previous install?

Thanks Richard.

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Richard Whaley 25,195 on at

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That's a possibility. Was an older version (2010 or 10) of GP on this system? I have not run into this but then I always install on a fresh VMWare virtual machine so I have no left over pieces.....

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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Yes, I had 2010 in this machine also. But, I had previously installed 2013 and had 2010 and 2013 both running on it. Had 2010 running on SQL 2008 R2 and 2013 running on SQL 2012. I'm starting to think there may be something left in the registry that's causing the issue.

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L Vail 65,271 on at

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Hi Frank,

I've never seen that message, so I'm no help (boo, hiss), but I have a couple of ideas. I looked at my vanilla installation to see if any Addins were automatically installed. My Addins folder was empty. Is your Addins folder empty? If you take everything except the Dynamics.dic out of your .set file, do you still get the error?

Kind regards,

Leslie

PS Are you coming to Tech Conference in September?

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Jonathan Fear on at

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Any 3rd party products being used? Are you using something like Shortel Communicator or something similar to Lync? We see problems with those applications some times. Remove this file and it should resolve the issue Microsoft.Dynamics.GP.Rtc.dll

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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That did the trick Jonathan. The only thing I can think of from a communicator perspective is I recently did the Live Messenger to Skype conversion. I wonder if that had some effect? I have previously installed GP 2013 on this machine, prior to the Messenger to Skype conversion and didn't encounter the issue.

Thanks Jonathan!

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L Vail 65,271 on at

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Frank and Jonathan,

This is something that would make someone crazy. I mean, really, if Frank has a question it's got to be a hard problem. With that in mind, I posted an article on my blog that refers back to this post.

Live the dream!!

Thanks for all you do for us!

Leslie

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Windi Epperson CSM on at

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Frank,

Is this the file you removed: Microsoft.Dynamics.GP.Rtc.dll ?

If so, where did you find it to remove it?

Thanks,

Windi

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Windi Epperson CSM on at

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I am having this same issue, but removing the file did not work for me. I do have a few ISV products - but I did not have them installed when I initially launched GP. So I installed them hoping that was the issue, but no luck.

I am at a standstill on my customer upgrade and there is no documentation to help. Any thoughts anyone???

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