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Error occurred while loading or initializing an addin

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Posted on by 3,382 Super User

I jsut did a fresh install of SQL2012 and GP2013 on my laptop.  I get this error when trying to login to GP.  Reviewing the Windows Event Log, I see this message detail:

The description for Event ID 0 from source Microsoft Dexterity cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

An exception occurred while trying to load or initialize the addin located at Rtc.

Exception Details:

System.InvalidCastException: Unable to cast COM object of type 'CommunicatorAPI.MessengerClass' to interface type 'CommunicatorAPI.IMessenger3'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{D50C3386-0F89-48F8-B204-3604629DEE10}' failed due to the following error: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY)).

   at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, Boolean& pfNeedsRelease)

   at CommunicatorAPI.MessengerClass.get_MyStatus()

   at Microsoft.Dynamics.GP.Rtc.GPAddInUC.activateCommunicator()

   at Microsoft.Dynamics.GP.Rtc.GPAddInUC.Initialize()

   at Microsoft.Dynamics.GP.Rtc.GPAddIn.Initialize()

   at Microsoft.Dexterity.Bridge.AddinManager.LoadAddin(String name, Type type)

the message resource is present but the message is not found in the string/message table

Any ideas how I resolve this?  I tried uninstalling and re-installing both SQL and GP, but that didn't resolve it.