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Purchase return order - Zero Invoice

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Posted on by SvenVDB

Hello,

I have a question. Sometimes we send goods back to our suppliers for repair under warranty.

What we do:

1) We create a purchase return order to send the defected unit back.

2) When the goods are under warranty we don't need to pay anything. But our financial department tells me they can't make a zero invoice, because it is not allowed in Belgian law. If our financiale department don't invoice the purchase return order, it will remain open forever as "to invoice". How can we solve these problems?

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SvenVDB 20 on at

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RE: Purchase return order - Zero Invoice

From some vendors we do, from others we don't ... That makes it extra difficult.

Thank for your information about the transfer orders, maybe I can think about this option.
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KasparsSemjonovs 3,924 Super User 2024 Season 2 on at

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RE: Purchase return order - Zero Invoice

Do You actually receive Invoices from Vendor when shipping the goods back, and when they are received?

As an alternative way - You could create a new Location - Warranty Repairs, and use Transfer Orders to move goods to this Location when they are sent back (and make sure the setup is not there, that allows goods from this location to be sold or purchased to this directly). Once the goods are received back from Vendor, transfer them back from the Warranty location to You main location.