Hi,
I would check the following:
Check the SEPA Mandate Setup - Ensure that the SEPA Direct Debit Mandate is correctly assigned to the customer.
Verify the Payment Method Setup -
Confirm that the payment method assigned to the invoice is indeed SEPA LASTS (or the appropriate SEPA payment method you are using).
Review the Due Date and Posting Date -
Ensure that the invoice’s due date or posting date falls within the range specified in your filter criteria and Sometimes, thedate range filters might exclude invoices if they do not match exactly.
Check Customer Bank Account Information -
Make sure that the customer has a valid bank account set up in their profile, which is necessary for SEPA direct debit processing. The bank account details should be correctly entered, and the IBAN should be properly formatted.
Ensure No Prior Collection Exists -
Verify that the invoice has not already been included in a prior SEPA Direct Debit collection batch. If an invoice has already been collected, it won’t be included again unless you reverse the previous collection.
Hopefully this will help you find what might be the course.
Thanks,
M
