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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Automatically Add an E...
Customer experience | Sales, Customer Insights,...
Answered

Automatically Add an Email to a queue?

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Posted on by CRM Learner 88

Is there a way to automatically add an email to a queue?  Routing Rules only appear to work on case record and not emails and I don't see an option to add to a queue in the Workflow editor?

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  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Did you try the "Perform Action" step from a workflow designer? I believe it does what you need.

    pastedimage1672169624286v1.png

  • CRM Learner 88 Profile Picture
    CRM Learner 88 on at

    Thank you!

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