Automatically Add an Email to a queue?

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Posted on by CRM Learner 88

Is there a way to automatically add an email to a queue? Routing Rules only appear to work on case record and not emails and I don't see an option to add to a queue in the Workflow editor?

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CRM Learner 88 on at

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RE: Automatically Add an Email to a queue?

Thank you!
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a33ik 84,323 Most Valuable Professional on at

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RE: Automatically Add an Email to a queue?

Hello,

Did you try the "Perform Action" step from a workflow designer? I believe it does what you need.