Replying from a mailbox queue

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Posted on by Community Member Microsoft Employee

hello

we have set up a queue for a specific incoming email address (for example info@) however when we 'reply to all' from CRM, the email gets sent back in the queue again as its a reply email but is there any way of preventing this please?

the info@ email address is required in the reply so all the members of that generic email see the email so we don't want to remove it from the reply.

thanks

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Community Member Microsoft Employee on at

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RE: Replying from a mailbox queue

thank you , i thought so but i thought just in case there was a solution

tanks again
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Radu Chiribelea 6,667 on at

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RE: Replying from a mailbox queue

Hi RJDP,

I'm afraid this is by design.

When you send the email from CRM, as the Queue is in the Recipients it will land in it's inbox in Exchange.

As the synchronization method checks the Inbox for email messages, this will be seen as a valid email to be tracked.

On thing you could try is to see if it is possible to delete the email from Exchange immediately after it enters the inbox or move it automatically to a different folder that is not tracked. - Here however you need to see how you separate the e-mails between them and delete/move only what you need