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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Dynamic Business Proce...
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Answered

Dynamic Business Process Flow for Different Application Types in a case form

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Posted on by Brendaama
Hello 
 
I would like to know if its possible for the CRM to display different business process flows in one form e.g. the case form.
 
E.g. if I have set up 5 different application types (A,B,C,D,E) that a user can select from, when the user selects A, the form will display a different Business Process flow, when the user selects B, a different process flow will be displayed etc.
 
Is this possible and how please?
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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner，
    of course, you can.
    1.You can switch BPF manually。
    2.Or you can use js code to switch different BPF automatically.
    https://microsoft-business-applications.hcltech.com/tips-and-tricks/business-process-flows-switch-bpf-dynamics-365-javascript/
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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