Customer experience | Sales, Customer Insights,...

Drag & drop in journey designer

(1) Share

Report

Posted on by Nikki G.

I just started using Customer Insights - Journeys, and in the journey designer I'm not able to drag and drop the tiles. Not sure if something is buggy, or if this just isn't a feature. Any advice?

All responses (4)

Answers (0)

Nikki G. 14 on at

Like (0)

Report

Drag & drop in journey designer

@JoshDB, no. I haven't opened a support ticket or anything though.
JoshDB 65 on at

Like (0)

Report

Drag & drop in journey designer

Did this ever get resolved? We can't drag and drop inside the journey builder either (we are on Realtime journeys)
Nikki G. 14 on at

Like (0)

Report

Drag & drop in journey designer

Fiona, thanks for the reply. This is a journey created from scratch that's never been published. I have no issues adding/deleting actions, they just aren't grab-able to move to a different position - if I click on a tile and drag, it just does nothing. I thought it might be browser related, but behavior is the same in Chrome and Edge. I also tried turning off the 'new look' switch, no difference there either.
Suggested answer

Fiona_Tiernan 384 Super User 2025 Season 1 on at

Like (0)

Report

Drag & drop in journey designer

Good morning,

The ability to drag and drop in order to build out your Journeys is very much a core feature of Dynamics Customer Insights - Journeys.

Could you please paste in a screenshot of what you are seeing when attempting to create / edit the Journey? Are you starting from scratch, or has the Journey already been published previously? If so, only certain details can be edited once a Journey has kicked off.

Kind regards,
Fiona