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Drag & drop in journey designer

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Posted on by Nikki G.

I just started using Customer Insights - Journeys, and in the journey designer I'm not able to drag and drop the tiles. Not sure if something is buggy, or if this just isn't a feature. Any advice?

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Fiona_Tiernan 388 Moderator on at

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Good morning,

The ability to drag and drop in order to build out your Journeys is very much a core feature of Dynamics Customer Insights - Journeys.

Could you please paste in a screenshot of what you are seeing when attempting to create / edit the Journey? Are you starting from scratch, or has the Journey already been published previously? If so, only certain details can be edited once a Journey has kicked off.

Kind regards,
Fiona

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Nikki G. 14 on at

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Fiona, thanks for the reply. This is a journey created from scratch that's never been published. I have no issues adding/deleting actions, they just aren't grab-able to move to a different position - if I click on a tile and drag, it just does nothing. I thought it might be browser related, but behavior is the same in Chrome and Edge. I also tried turning off the 'new look' switch, no difference there either.

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JoshDB 65 on at

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Did this ever get resolved? We can't drag and drop inside the journey builder either (we are on Realtime journeys)

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Nikki G. 14 on at

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@JoshDB, no. I haven't opened a support ticket or anything though.

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