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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Agent Scripts Text Fie...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Agent Scripts Text Field - HTML Possibility or Plain Text Only?

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Posted on by abutler1986 677

Hi All,

Are able to apply any formatting or HTML of any kind in the text field for the agent script step or is this plain text only?

pastedimage1625664485039v1.png

  • Suggested answer
    prt33k Profile Picture
    prt33k 6,907 on at
    RE: Agent Scripts Text Field - HTML Possibility or Plain Text Only?

    Hi,

    You cannot store a HTML - it is a multiple line of text which is not a Rich Text.

    You can however use this PCF control which will meet your requirement.

    pcf.gallery/.../

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