Dear experts,
when we were testing customer orders (for click & collect scenario: order online, pickup in store), we noticed, that orders of the type "customer order" can not be returned in store.
So when the customer would come by to collect its item from the click & collect purchase, he then would not be able to return this product in the same store the item was collected. At least not with a referenced return to that click and collect order and our current settings...
Could anyone please explain to me, if this is due to wrong parameters or if this is designed my MS that way? If the latter is the case could you please elaborate why that is the case and if there is any way to change that in the standard?
I have found this link, which referes to editing partially fullfilled customer orders, which seems to be new in v14, but I am refering to fully invoiced customer orders..:
https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview
Thank you very much in advance for your answers.
