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Forward to a Friend Not Working

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Posted on by 65

I've set up a Forward to a Friend marketing page, but when I test it, I never receive the fowarded email. 

  • DG_pbs Profile Picture
    DG_pbs 17 on at
    RE: Forward to a Friend Not Working

    Hi,

    I am currently working on this and face the same issues as you. Everything is set up, but the forwarded emails do not arrive in any mailboxes. I checked spam folders as well.

    I already tried to link to the forward-landing page directly and also to the content setting link of the landing page, but still nothing.

    Can you tell which steps caused the problems? Does anybody else have issues here?

    Thanks and br,

    David

  • sunkat Profile Picture
    sunkat 65 on at
    RE: Forward to a Friend Not Working

    OMG! I got it finally. I don't know what I did differently but it's working. Thank you for your help!

  • sunkat Profile Picture
    sunkat 65 on at
    RE: Forward to a Friend Not Working

    Sorry, I don't know what you mean by URL parameter but below is the URL.

    I've checked my spam folder, and searched my gmail account to no avail.

    Thanks for testing. At least I know it works for you so that is positive.

    wilbert.microsoftcrmportals.com/.../

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Forward to a Friend Not Working

    Hi, 

    I followed your steps and sent test email to an Outlook mailbox and opened it in desktop client, but I didn't reproduce your issue, 

    the forwarded email was sent to my gmail account in a few seconds after submission.

    1. Is there an id parameter in URL when you opened the forward to friend page?

    0272.JPG

    2. You could check whether the forwarded email was moved to junk or spam folder

    3. test whether the problem happened to other mailboxes. 

    Regards,

    Clofly

  • sunkat Profile Picture
    sunkat 65 on at
    RE: Forward to a Friend Not Working

    No, I do not have this feature working yet. Below are the steps and screenshots showing what I've done:

    Create a forward to a friend (type) marketing page, live:

    pastedimage1598545408792v1.png

    Adding the marketing page to the Content Settings > Forward to a Friend

    Content assist editor > static content > marketing page > forward to a friend > fullpageurl

    pastedimage1598545722602v2.png

    Content assit > static content > marketing page > forward to a friend > fullpageurl

    pastedimage1598545856193v3.png

    Created a test email and added the Forward to a Friend link in the footer under the address

    pastedimage1598546169994v7.png

    sent the email to myself

    pastedimage1598546133427v6.png

    after I click the forward to a friend link, it opens the page in a browser (I don't why i'ts duplicating the email address; I only typed in the first name and email)

    pastedimage1598546252166v8.png

    Once I hit the submit button, the page redirects to our website, which is how I set it up

    pastedimage1598546345450v9.png

    On the insights tab of the forward to a friend marketing page, it shows the form submission

    pastedimage1598546459894v10.png

    The problem is, I never receive the forwarded email, which I sent my gmail account.

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Forward to a Friend Not Working

    Hi sunkat,

    Did you succeed? :)

    Regards,

    Clofly

  • sunkat Profile Picture
    sunkat 65 on at
    RE: Forward to a Friend Not Working

    I'm going to work on this next and I will let you know the outcome. Thanks for reaching out!

  • sunkat Profile Picture
    sunkat 65 on at
    RE: Forward to a Friend Not Working

    I will try this next week (deadlines, sorry!) and let you know the results. Thank you for responding! 

  • Suggested answer
    RE: Forward to a Friend Not Working

    Hi Sunkat, 

    Thank you for your question. 

    Would you care to share more details on the issue, walking through the steps so we can better identify the issue?

    Regards, 
    Defne from D365 Marketing team

  • cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Forward to a Friend Not Working

    Hi sunkat,

    Have you solved the problem successfully?

    Regards,

    Clofly

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