I've set up a Forward to a Friend marketing page, but when I test it, I never receive the fowarded email.
Hi,
I am currently working on this and face the same issues as you. Everything is set up, but the forwarded emails do not arrive in any mailboxes. I checked spam folders as well.
I already tried to link to the forward-landing page directly and also to the content setting link of the landing page, but still nothing.
Can you tell which steps caused the problems? Does anybody else have issues here?
Thanks and br,
David
OMG! I got it finally. I don't know what I did differently but it's working. Thank you for your help!
Sorry, I don't know what you mean by URL parameter but below is the URL.
I've checked my spam folder, and searched my gmail account to no avail.
Thanks for testing. At least I know it works for you so that is positive.
Hi,
I followed your steps and sent test email to an Outlook mailbox and opened it in desktop client, but I didn't reproduce your issue,
the forwarded email was sent to my gmail account in a few seconds after submission.
1. Is there an id parameter in URL when you opened the forward to friend page?
2. You could check whether the forwarded email was moved to junk or spam folder
3. test whether the problem happened to other mailboxes.
Regards,
Clofly
No, I do not have this feature working yet. Below are the steps and screenshots showing what I've done:
Create a forward to a friend (type) marketing page, live:
Adding the marketing page to the Content Settings > Forward to a Friend
Content assist editor > static content > marketing page > forward to a friend > fullpageurl
Content assit > static content > marketing page > forward to a friend > fullpageurl
Created a test email and added the Forward to a Friend link in the footer under the address
sent the email to myself
after I click the forward to a friend link, it opens the page in a browser (I don't why i'ts duplicating the email address; I only typed in the first name and email)
Once I hit the submit button, the page redirects to our website, which is how I set it up
On the insights tab of the forward to a friend marketing page, it shows the form submission
The problem is, I never receive the forwarded email, which I sent my gmail account.
Hi sunkat,
Did you succeed? :)
Regards,
Clofly
I'm going to work on this next and I will let you know the outcome. Thanks for reaching out!
I will try this next week (deadlines, sorry!) and let you know the results. Thank you for responding!
Hi Sunkat,
Thank you for your question.
Would you care to share more details on the issue, walking through the steps so we can better identify the issue?
Regards,
Defne from D365 Marketing team
Hi sunkat,
Have you solved the problem successfully?
Regards,
Clofly
André Arnaud de Cal...
292,031
Super User 2025 Season 1
Martin Dráb
230,868
Most Valuable Professional
nmaenpaa
101,156