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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow with custom A...
Microsoft Dynamics CRM (Archived)

Workflow with custom Action blocks Business Process Flow

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Posted on by Community Member

Hi,

I have an issue with a Background Workflow and a Business Process Flow.

Context:

  • 2 Custom Entity A and B
  •  A Custom Action (CA1) on Entity A with 1 optional parameter
  • A Business Process Flow (BPF1) on Entity B with no Global Workflow and no Workflow on the different Stages.
  • A Background Workflow (BW1) on Entity B set to start when Record status changes:
    • if Entity B Status Reason equals Deactivate, then execute Action CA1

Observed behavior:

If BW1 is active:

  • I cannot move to the next stage with the BPF1
  • When I manually deactivate an Entity B record, BW1 is successfully executed

BW1 is deactivated:

  • I can move to the next stage with BPF1

If I remove the Action CA1 from the Workflow BW1 and activate it, then I can move to the next stage with BPF1.
If I add a different Action (1 activity: send an email) to BW1, I get the same behavior.

Clearly, the issue comes from having Actions in a Background Workflow.
I don't know if it is a bug or if it comes from my environment, so I would like to know if somebody else can reproduce the behavior.

Thanks

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow with custom Action blocks Business Process Flow

    No, the workflow (BW1) is not triggered when moving the Business Process Flow (BPF1), which is expected.

    The workflow (BW1) is triggered when a record is deactivated. But for whatever reason it blocks the Business Process Flow.

    My workaround was to make the workflow (BW1) a child process called by a new workflow (BW2) triggered when the record is deactivated. It works and shows that the issue is having an action in an asynchronous workflow for an entity with a business process flow.

  • Pramod M Profile Picture
    Pramod M 1,445 on at
    RE: Workflow with custom Action blocks Business Process Flow

    Hi Guillaume,

    Sorry I missed that. One more thing, when you move the Business Process Flow (BPF1) , do the workflow(BW1) is getting triggered? And can you see what all stages the workflow goes through (the green check mark) if it is getting triggerd?

  • Community Member Profile Picture
    Community Member on at
    RE: Workflow with custom Action blocks Business Process Flow

    Hi Pramod,

    Thanks for the answer. The workflow BW1 is running in background, so asynchronously.

  • Pramod M Profile Picture
    Pramod M 1,445 on at
    RE: Workflow with custom Action blocks Business Process Flow

    Hi Guillaume,

    Can you please check if your workflow BW1 is synchronous or not. If synchronous can you make it as asynchronous and see if the same issue happens.

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