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Dear Experts,
One of our client processing is very slow as all of the others are working well. Please suggest what is the issue, I already remove AUC files and other files from that client-side.
Best Regards,
Shabir Ahmad
Hi Shabir,
In addition to the questions from Gunjan, can you try to delete the AUC files from the machine which is causing issues.
You can find these files in: C:\Users\{USERID}\AppData\Local
These files do have the extension .AUC (Application User Cache).
Shabir,
Provided the user is able to work well on other PC, it is not an issue with the usage data for the user. Could you please let us know the answers to the following -
1. Is the client version the same as the other clients on your network?
2. Is the application hang being caused by specific processes or is it happening randomly?
Dear Experts
Log Name: Application
Source: Application Hang
Date: 09/08/2020 12:42:22 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Description:
The program Ax32.exe version 6.3.4000.127 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1544
Start Time: 01d66e30ccf05261
Termination Time: 9
Application Path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Report Id: 2ecb2388-6453-467d-97ff-fd6edd929444
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-08-09T09:42:22.810072900Z" />
<EventRecordID>64424</EventRecordID>
<Channel>Application</Channel>
<Computer>ax1.BATTERJEEPHARMA.COM</Computer>
<Security />
</System>
<EventData>
<Data>Ax32.exe</Data>
<Data>6.3.4000.127</Data>
<Data>1544</Data>
<Data>01d66e30ccf05261</Data>
<Data>9</Data>
<Data>C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe</Data>
<Data>2ecb2388-6453-467d-97ff-fd6edd929444</Data>
<Data>
</Data>
<Data>
</Data>
<Data>Unknown</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Hi André Arnaud de Calavon ,
Yes,he tried his user id from another machine so he userID was working well but on this PC i went to "Event Viewer" and i found the above error and also check the error image. Source is "Application hang" and Event ID is 1002
Thanks and Regards,
Shabir
Hi Shabir,
For a client machine, the memory and CPU seems to be OK. Can you tell if this user is doing other work compared to his colleagues? Are there other client programs running on this machine? Probably you can check the available resources on a Windows Resource Monitor? Probably the user is using a CAD program which consumes a lot of CPU and memory.
What happens if this user is working on another client machine? Does he then still have the same issues? Have you also checked if a virus scanner is active or that the network adapter is broken?
Hi Nikolaos Mäenpää ,
The CPU properties are 12 GB RAM and Core i7 6 generation.
Best Regards,
Shabir Ahmad
Hi Nikolaos Mäenpää ,
AX Client only for one user has this issue of slow processing, all other users are ok. Further this usersid is used by only one user and he we are using network, not VPN or remotely.
Best Regards,
Shabir Ahmad
Hi Shabir,
could you please provide as detailed answers as possible to the following questions:
1) Do you mean that one AX client is working slowly? Or one process is working slowly?
2) Is only one user using this AX client, or is it used by many other users as well?
3) Is this client running in your company network, or remotely (via VPN)?
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