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One Clint process is slow for dynamics ax

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Posted on by Shabir Ahmad

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Dear Experts,

One of our client processing is very slow as all of the others are working well. Please suggest what is the issue, I already remove AUC files and other files from that client-side.

Best Regards,

Shabir Ahmad

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nmaenpaa 101,162 Moderator on at

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Hi Shabir,

could you please provide as detailed answers as possible to the following questions:

1) Do you mean that one AX client is working slowly? Or one process is working slowly?

2) Is only one user using this AX client, or is it used by many other users as well?

3) Is this client running in your company network, or remotely (via VPN)?

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Shabir Ahmad 3,110 on at

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Hi Nikolaos Mäenpää ,

AX Client only for one user has this issue of slow processing, all other users are ok. Further this usersid is used by only one user and he we are using network, not VPN or remotely.

Best Regards,

Shabir Ahmad

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nmaenpaa 101,162 Moderator on at

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Could it be that the workstation where this client is installed doesn't have enough CPU or memory to run AX client?

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Shabir Ahmad 3,110 on at

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Hi Nikolaos Mäenpää ,

The CPU properties are 12 GB RAM and Core i7 6 generation.

Best Regards,

Shabir Ahmad

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André Arnaud de Cal... 301,158 Super User 2025 Season 2 on at

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Hi Shabir,

For a client machine, the memory and CPU seems to be OK. Can you tell if this user is doing other work compared to his colleagues? Are there other client programs running on this machine? Probably you can check the available resources on a Windows Resource Monitor? Probably the user is using a CAD program which consumes a lot of CPU and memory.

What happens if this user is working on another client machine? Does he then still have the same issues? Have you also checked if a virus scanner is active or that the network adapter is broken?

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Shabir Ahmad 3,110 on at

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Dear Experts

Log Name:      Application

Source:        Application Hang

Date:          09/08/2020 12:42:22 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The program Ax32.exe version 6.3.4000.127 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1544

Start Time: 01d66e30ccf05261

Termination Time: 9

Application Path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Report Id: 2ecb2388-6453-467d-97ff-fd6edd929444

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-08-09T09:42:22.810072900Z" />

    <EventRecordID>64424</EventRecordID>

    <Channel>Application</Channel>

    <Computer>ax1.BATTERJEEPHARMA.COM</Computer>

    <Security />

</System>

<EventData>

    <Data>Ax32.exe</Data>

    <Data>6.3.4000.127</Data>

    <Data>1544</Data>

    <Data>01d66e30ccf05261</Data>

    <Data>9</Data>

    <Data>C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe</Data>

    <Data>2ecb2388-6453-467d-97ff-fd6edd929444</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>Unknown</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>

Hi   André Arnaud de Calavon ,

Yes,he tried his user id from another machine so he userID was working well but on this PC i went to "Event Viewer" and i found the above error and also check the error image. Source is "Application hang" and Event ID is 1002

Thanks and Regards,

Shabir

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Gunjan Bhattachayya 35,423 on at

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Shabir,

Provided the user is able to work well on other PC, it is not an issue with the usage data for the user. Could you please let us know the answers to the following -

1. Is the client version the same as the other clients on your network?

2. Is the application hang being caused by specific processes or is it happening randomly?

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Suggested answer

André Arnaud de Cal... 301,158 Super User 2025 Season 2 on at

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Hi Shabir,

In addition to the questions from Gunjan, can you try to delete the AUC files from the machine which is causing issues.

You can find these files in: C:\Users\{USERID}\AppData\Local

These files do have the extension .AUC (Application User Cache).

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