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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Marketing looks ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Marketing looks bad in Outlook

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Posted on by Camilla Larsson 235

Hi, 

Can someone help me with this Issue. My email marketing templates appear broken in Outlook desktop. 

This is how it looks like in Hotmail and this is how it should look. 

pastedimage1597776797599v1.png

In Outlook Desktop it looks like this. 

pastedimage1597776844139v2.png

We remoced the button and addes a content block instead. It looks better but still not good.

pastedimage1597776891552v3.png

Is it something I need to Add to the HTML to get this look good in Outlook?

It seems like it is only in Outlook it appear this way. 

I have the same question (0)
  • Suggested answer
    Shaina Profile Picture
    Shaina on at

    Hi Camilla, 

    We have a few ongoing issues with the appearance of Marketing emails in Outlook. One of the issues is resolved in the latest update of the marketing application. You could update the marketing application to the latest available version and check. Once the application has been updated, you will need to resend the marketing emails and test.

    In case the issue exists even after the update, I request you to open a Service Request with Microsoft Support in order to investigate the cause for the issue and advise. Also, if possible please attach the HTML of the marketing email that has the issue to the Service Request. 

    Hope this helps.

    Regards,

    Shaina

  • Camilla Larsson Profile Picture
    Camilla Larsson 235 on at

    Thank you for your answer. I have upgrade to the latest version and it still does not work.

  • Camilla Larsson Profile Picture
    Camilla Larsson 235 on at

    I will create a support ticket

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Did you receive an answer on your support ticket regarding this? I have the same issue as you described when using the new Dyn365 Marketing email editor.

    Best Regards,

    Victoria Andersson

  • Camilla Larsson Profile Picture
    Camilla Larsson 235 on at

    Hi,

    I have not been here for a while, so didnt see this issue. Hope this is ok for now :)

    I think Microsoft did an update on this short after this.

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