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Dynamics 365 Community / Forums / Microsoft Dynamics SL (Archived) / Invoice not showing up...
Microsoft Dynamics SL (Archived)

Invoice not showing up in customer account

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Posted on by Community Member

I have 3 invoices that are not showing up in customers account.  The invoices have been released and a sales journal assigned.  However the sales job is in between another sales journal number.  How is this possible and where is the hang up?

Thank you

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  • Suggested answer
    Mark E Profile Picture
    Mark E 6,451 on at
    RE: Invoice not showing up in customer account

    I would check to see if the AR Batch generated by the Sales Journal can be found in the AR Invoice & Memo screen, and if it is released.  Many times, the Sales Journal process will get aborted (by the user or some other issue), and the Batch will be in a Void (V) status.  Same for the related IN Batch.  If this is the case, change the Batch.Status field in SQL to "B", then you can use the Release AR/IN Batches screen to release the batches.  Just did this for a client this AM.

  • Stuart Nottingham Profile Picture
    Stuart Nottingham 1,226 on at
    RE: Invoice not showing up in customer account

    Not sure I follow the "in between another sales journal number," but here's a couple of things to check. 

    1. try reprinting the Sales Journal. It may be that something interrupted the completion of the process. 

    2. check the status of the AR Batch record. I recently had a situation where the batch had a status of "V" and hadn't processed. By changing the status to "B" in SQL, I was able to release the batch and see the invoices in the customer's account.

    Hope this helps!

  • Community Member Profile Picture
    Community Member on at
    RE: Invoice not showing up in customer account

    How do i get into SQL?

  • Community Member Profile Picture
    Community Member on at
    RE: Invoice not showing up in customer account

    How do I reprint a sales journal?

  • Stuart Nottingham Profile Picture
    Stuart Nottingham 1,226 on at
    RE: Invoice not showing up in customer account

    Click on the Options tab of the Sales Journal report and enter the Sales Journal ID in the text box.

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