web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Differences between customer aged balances form and customer aging report

(1) ShareShare
ReportReport
Posted on by 4
Hi everyone,

We have created a Free text invoice with a past due date. 

This invoice appears in the customer aging report but does not appear in the aged balances form (a periodic task was performed to calculate the aging). 
Here is a screenshot of the customer aging report:
Here is a screenshot of the aged balances for the specific customer (after running periodic task):
 

We also noticed that there is a lack of a large number of customers on the aged balances form.

Do you happen to know why we have such a difference between these two pages and how to pull missing customer balances to the aged balances form?
I have the same question (0)
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    303,365 Super User 2026 Season 1 on at
    Hi,
     
    The Aged balances form is based on snapshot data. On the action menu in this form there is a button called Update aging that can be used to update the data for a selected customer. In the periodic menu of Credit and collections there is the option to start a batch update for Age customer balances which will fully refresh the aging snapshot data. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 514 Super User 2026 Season 1

#2
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 390

#3
Adis Profile Picture

Adis 266 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans