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I have a duplicate (erroneous) payment that I want to void in A/P
It is partially applied and therefore won't let me void it.
If I go to apply payments (to unapply the partial), and bring up the payment, it doesn't list any invoices so that I can un-apply it.
I've been chasing this for hours now. Apparently I'm completely missing the procedure to void a partially applied payment.
Thanks,
John
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This has always been a pain, but since there is a work around, I am not sure how high on the list something like this would be to change.
Best way to let Microsoft know you want something changed in GP is to submit a product suggestion here: https://connect.microsoft.com/dynamicssuggestions.
Victoria:
This seems like a pain to many GP users. We got caught in this same situation last week when a new employee made a partial payment, tried to void it and you know the rest. The look on her face when we told her she had to create a dummy invoice was a KODAK moment. I don't suppose Microsoft is going to do anything about this in the near future.
John,
This is somewhat of a pain in the butt in GP. You have to create a 'dummy invoice' for the unapplied amount on the payment, then apply the rest of the payment to it, so now the payment will be fully applied. Then void the payment under Void Historical Transactions and void the 'dummy invoice' under Void Open Transactions.
Hope that helps.
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