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Small and medium business | Business Central, N...
Suggested Answer

How to have multiple frequencies in a single Service Contract

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We are a service based company testing out Dynamics 365 Business Central. I am trying to put different items with different frequencies onto a single service contract. So far I do not see a way to do this. I have looked at a few apps from the Microsoft App store for Dynamics to see if this is possible but don't see it. 

It looks like the only way to have a monthly, quarterly, semi-annual and annual schedule I would have to have four service contracts or one service contract with four different Service Items with different frequencies. The issue that I have with this is we are trying to not have four Service Items for one real item in the field. This seems like it will make the record retention very sloppy. 

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    on at

    Hello,

    If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

    Thanks.

  • Suggested answer
    Amit Baru Profile Picture
    3,037 on at

    Hi,

    For this pls create Different Service Items and Select in Service order.

    Create Button in which you have to locate Resource for that service and put also the frequency and billed them accordingly.

    Regards

    Amit Sharma

    www.erpconsultors.com

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