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Customer experience | Sales, Customer Insights,...
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Surveys going into junk e-mail folders

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Posted on by 2

Hi All, has anyone had any issues with survey invites going to junk e-mail as opposed to straight into the inbox? 

I have the same question (0)
  • cmoreno8 Profile Picture
    25 on at

    Hi,

    If all your invitations are affected, it could be caused because the sender email address that you are using (or part of the address) is recognized as spam.

    Could you change your sender email address and send an invitation to test if it's ok?

    I hope it helps you.

  • Madhuraj Vadde Profile Picture
    Microsoft Employee on at

    Hi Carlos, Looks like the emails are sent from surveys@email.formspro.microsoft.com. Is there a way where it can be marked as not spam ?

  • cmoreno8 Profile Picture
    25 on at

    Hi,

    You can change that email address in the Send Settings and you can use a custom email of your company.

    Check that: learn.microsoft.com/.../customize-sender-email

    I hope it helps you.

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