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Dynamics 365 Community / Forums / Field Service forum / Field Service Work Ord...
Field Service forum

Field Service Work Order Calculation

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Posted on by 195

Hi guys,

I am new to the field service. Now i wan't to know how the fields are calculated from work order. kindly refer the below image and tell me how it is calculated.

FieldServiceCalculation.png

Thanks in advance

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  • Suggested answer
    Thomas David Dayman Profile Picture
    11,323 on at

    The Total Amount is the calculated by all the 'Used' Services and Products that are related to the Work Order.

    Booking Journals are calculated by the Resource's Hourly Pay and Resource Payment Types. The booking journal doesn't determine the total amount as its supposed to represent the total cost to your company and not the customer. But that doesn't mean you cant use the values from those booking journals and do some customisation to make them charge the customer using workflows.

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