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SOP Invoice Integration through Integration Manager - GP Voids Documents automatically

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Hello,

So I have a strange occurrence. I am uploading a batch of Invoices through Integration Manager using Sales Order Processing.

My issue is that - if a non-critical field is not filled in, for some reason, IM says documents could not be uploaded but when i try to re-run the integration it says the document numbers already exist. When i sign back into GP, the documents are there and voided.

Why would GP automatically void my documents? 

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  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: SOP Invoice Integration through Integration Manager - GP Voids Documents automatically

    If you type these invoices into SOP manually does the same thing happen? Do you get any warning boxes? If you go into your integration and then look at the options under Items what is the option for Override Price Level Password? You may need to add some scripts to this integration.

  • RE: SOP Invoice Integration through Integration Manager - GP Voids Documents automatically

    So the thing is - if there are absolutely no issues, the invoices upload fine. But, if something like the Price Level is not assigned to the customer, it uploads the data, then voids the invoices.

    This has happened to me twice. No add ins exist.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: SOP Invoice Integration through Integration Manager - GP Voids Documents automatically

    There is no mechanism in GP that automatically voids any document.  There isn't even a field in IM you can map to the void status field. I would check your tables to see if there are any third-party products or triggers on the sale order header table. If you find an order that gets voided through IM I would try entering it manually to see if the same thing happens.

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