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ReportHi all,
One of my clients is using the CRM Client for Outlook 2016 to send e-mails to CRM records by using the address book functionality.
In this case the records are in a custom CRM entity that is e-mail enabled.
Now overall this is working fine, except that inactive records are also shown in the address book.
In CRM I configured that the e-mail address field is cleared when a record is disabled, but the records are still showing up in the address book.
Below you can see an example of 3 inactive records (no e-mail address) and 1 active record (with e-mail address).
How can I setup that only active records are shown in the address book? Or only records with e-mail addresses?
Hope to hear from you soon.
Kind Regards,
Elmar van der Heijden
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