web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Exchange or return pay...

Supply chain | Supply Chain Management, Commerce

Unanswered

Exchange or return payment methods not enabled

(1) Share

Report

Report

Posted on by AR-08051333-0

8

I am getting below error while doing the return order in D365 POS. Can someone please help me to resolve this error.

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Shafeeque P. 6,533 Moderator on at

Like (2)

Report
Copy link

Link copied!
1. Have you enabled channel refund policy(Retail and Commerce >> Channel setup >> Returns >> Channel return policy) ? Check if the payment methods are properly mapped.

Reference: https://learn.microsoft.com/en-us/dynamics365/commerce/refund_policy_returns

2. Have you done any applied any extension on the POS or CSU ? Looks like the error message is not standard.

Retail and Commerce

Channel setup

Returns

Channel return policy

Retail and Commerce

Channel setup

Returns

Channel return policy

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1

André Arnaud de Cal... 92 Super User 2026 Season 2

#2

Laurens vd Tang 66 Super User 2026 Season 2

#2

Paolo Cecchelli 66 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans