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E-Mail look ugly in Outlook - Outlook adds extra space

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Posted on by Diana Schindler

Dear Community,

I designed an E-Mail-Templates via predefined Content-Blocks. Sending this e-mail to Gmail works perfect. Sending it to Outlook it looks like this

and this

How do we prevent that Outlooks destroys E-Mail-Design?

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Joannis Papazissis 245 on at

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RE: E-Mail look ugly in Outlook - Outlook adds extra space

Hi there,

we are also facing this problems with content blocks.
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Preeti Rana on at

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RE: E-Mail look ugly in Outlook - Outlook adds extra space

Hi Diana,

This has been resolved with our latest release. Please upgrade and if you still run into an issue, do email us directly at d365mktcomm@microsoft.com

Thanks,

Preeti Rana
Diana Schindler 60 on at

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RE: E-Mail look ugly in Outlook - Outlook adds extra space

Dear Isabella,

thanks for your answer. Unfortunately, we also have this problems using your described the workaround. Using MS Templates also does not solve the problem. There we have the same situation -> forwording a mail via Outlook (we cannot deny our client to not forward emails...) leads to added extra spaces and ugly emails.
Isabella Tighe on at

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RE: E-Mail look ugly in Outlook - Outlook adds extra space

Thanks for bringing this to our attention, and I am sorry you are experiencing this issue. I consulted with our product group about this, and they are currently working on a fix for this email template issue rendering content blocks incorrectly in Outlook. The release date for this product issue resolution is this month (August 2020), so you should see the fix active in your environments within the next few weeks. Until the product issue is resolved, the current workaround is to not use content blocks for Outlook, which you can do by adding the content of the content block to a new section in the email editor.