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Dear Community,
I designed an E-Mail-Templates via predefined Content-Blocks. Sending this e-mail to Gmail works perfect. Sending it to Outlook it looks like this
and this
How do we prevent that Outlooks destroys E-Mail-Design?
Thanks for bringing this to our attention, and I am sorry you are experiencing this issue. I consulted with our product group about this, and they are currently working on a fix for this email template issue rendering content blocks incorrectly in Outlook. The release date for this product issue resolution is this month (August 2020), so you should see the fix active in your environments within the next few weeks. Until the product issue is resolved, the current workaround is to not use content blocks for Outlook, which you can do by adding the content of the content block to a new section in the email editor.
Dear Isabella,
thanks for your answer. Unfortunately, we also have this problems using your described the workaround. Using MS Templates also does not solve the problem. There we have the same situation -> forwording a mail via Outlook (we cannot deny our client to not forward emails...) leads to added extra spaces and ugly emails.
Hi Diana,
This has been resolved with our latest release. Please upgrade and if you still run into an issue, do email us directly at d365mktcomm@microsoft.com
Thanks,
Preeti Rana
Hi there,
we are also facing this problems with content blocks.
Under review
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