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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Status bubbles for loo...
Microsoft Dynamics CRM (Archived)

Status bubbles for lookup fields - Lync/Skype for Business integration

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Posted on by Carina P. 35

Hi all,

We use skype for business/lync integration with CRM 2016. 

I am currently trying to find out why all of the lookup fields have a leading "bubble" for e.g. the country lookup field eventhough you obviously can't call a country.

SkypeforBusiness_5F00_Bubbles.png

In general the bubble shows the current status, usually of a user. E.g. for Country it shows "unknown" for the call information (see screenshot). The status bubble for the user is green, "available" which is correct.

Could anybody advice why status bubbles show up for all lookup fields for which it doesn't make sense and how I can get rid of them?

 

Thanks in advance

Carina

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I have the same question (0)
  • Karuna Karan Profile Picture
    Karuna Karan 1,212 on at

    Do the following checks

    1. See if the country entity has any text fields where the format is 'Phone'

    2. Account entity will have phone numbers in it, hence shows the bubble.

  • Carina P. Profile Picture
    Carina P. 35 on at

    Hi Karunakaran, thank you.

    1. none of the text fields on country is of the format "Phone"

    There is one country code field but the format is "text" so it shouldn't be the reason. Any more hints?

    country.png

    2. Got it

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Hello Carina.

    Have a look in your customizations.

    Maybe the option "Enable the presence for this column" is checked.

    impresence.png

    Kind regards,

    Karsten

  • Carina P. Profile Picture
    Carina P. 35 on at

    Hi Karsten,

    thx for your hint but I couldn't find the checkbox active for any of the columns. So I assume it doesn't cause my problem.

    Kind Regards

    Carina

  • Community Member Profile Picture
    Community Member on at

    Hi Carina,

    Did you ever find a solution for this problem?

  • ansrikanth Profile Picture
    ansrikanth 3,115 on at

    Hi

    Any solution for this problem? I'm facing same issue :(

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