Outlook errors after CRM plugin (CRM 2011) All Rollups

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We have two users that keep experiencing outlook crashing. We have done everything we can think of. They have all the rollups, all windows updates, we have reconfigured CRM, they aren't running anything special but outlook keeps saying it needs to close. If we turn off the CRM addin it works fine. They will get the error 5-6 times a day. The event viewer shows this.

An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0x86220009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521

An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0xfbc20009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521.

An error occurred with the Microsoft CRM Outlook add-in. Restart Microsoft Outlook and try again. HR=0xa3020009. Context=General. Function=CExplorerEventsRoot::SelectionChangeInternal. Line=521.

Second Computer:

Faulting application outlook.exe, version 14.0.6131.5000, stamp 509b1020, faulting module kernelbase.dll, version 6.1.7601.18015, stamp 50b83c8a, debug? 0, fault address 0x0000c41f.

The description for Event ID 5000 from source C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

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AmitV 135 on at

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Hi Rachel,

Did you try doing a clean install of the Outlook client?

Please follow the below steps and let me know the result:

1. Uninstall CRM Outlook client.

2. Delete the Microsoft Dynamics CRM folder from Program Files.

3. Delete the MSCRM folder from

• C:\Users\<logged_in_user>\AppData\Roaming\Microsoft and

• C:\ Users\<logged_in_user>\AppData\Local\Microsoft

4. Delete the below mentioned registry keys (It may be that you don't find all the below keys, so delete whichever you find from the below list)

• HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM

• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRM_Setup

• HKEY_LOCAL_MACHINE\Software\Microsoft\MSCRMClient

• HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\MSCRM

• HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\MSCRM_Setup

• HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\MSCRMClient

5. Restart the computer

6. Run a repair installation for Office.

7. Download CRM client for Outlook from www.microsoft.com/.../details.aspx and install it.

8. Download the Update Rollup which is there on your CRM Server, for the Outlook client and install it. (Eg: If CRM Server has Update Rollup 11 installed, please install Update Rollup 11 for the CRM Outlook client also.

9. Check in the Control Panel --> Programs and Features --> view installed updates, for the Update Rollups installed for CRM client.

10. Configure the Outlook client for CRM and then try using it.

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Community Member on at

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rebuilt computers to new image, reinstalled CRM and ALL rollups and windows updates and we still get the same errors... For the Same users....

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debel 5 on at

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I have this same issue for at least one user. Started late last month.

Machine is Windows 7 x86, CRM 2011, Outlook/Office 2010. Has CRM update rollup 14.

Reinstalled CRM and Office. No luck.

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Jeff M 95 on at

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We are seeing the first error in the event manager, however, outlook isn't closing. Our CRM View tabs are not functioning properly though. the first load of a tab works fine, second load of the same tab (navigate away and back) it loads blank - no error message other than in the event viewer.

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Andy Satchwell 220 on at

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Does anyone have an answer to this, we have the same problem on a clean install windows 7 SP1, Office 2010 with all updates installed including CRM rollup 13.

Thanks

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Bouke van Kleef 175 on at

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We have the same problem with different user types and different configurations.

We use CRM Online with Office 2010 NL and Office 2013 NL, Windows 7 pro NL and Windows 8 NL

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Jeff M 95 on at

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Can you verify what version outlook client is installed?

Outlook - File - CRM - About Microsoft Dynamics CRM.

should be at least 5.0.9690.3448

I've seen some instances the update rollups say they installed successfully but they didn't leaving the client version on a broken version.

In some cases I've actually had to install the client from the full redistributable and then after the prerequisites are downloaded disconnect the client from the internet and let the install finish and then manually apply the update rollups. I found that if you let the auto installer get through the Updating from Microsoft update it would get stuck on a specific version and never let you update to a newer one.

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Bouke van Kleef 175 on at

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Thank you for your response, My version is: 5.0.9690.5010

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Jeff M 95 on at

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? update rollup 15 was just released 10/7/2013 and it is only 5.0.9690.3731. are you a crm online client or on prem? Online may have different version numbers. ?

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Bouke van Kleef 175 on at

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We use the Online version

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