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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics Outlook App n...
Microsoft Dynamics CRM (Archived)

Dynamics Outlook App not supported in July 2017 v9 Version

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Posted on by Community Member Microsoft Employee

Working with a client who wishes to integrate Outlook with Dynamics, the decision was made to use the newer lightweight Dynamics Outlook App released in the December 2016 update (v8.2) as this was the recommended route. Now previewing the July 2017 update (v9) it does not appear to be supported / included. Is this correct? 

I have been through the steps of activating, approving, enabling and testing email accounts, as well as setting Server Side Synchronisation etc. It just does not appear as an App, the Eligible Users views are not present and the security access role is not present. The client version installs and works fine.

We are using Office 365 so Exchange Online with Dynamics 365.

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  • Medtexter Profile Picture
    Medtexter 308 on at
    RE: Dynamics Outlook App not supported in July 2017 v9 Version

    I tried this, however I get this error message

    Activity ID: 055de435-c2b7-4a82-a035-45195e1913b8 Date: Sun, 29 Oct 2017 23:24:02 GMT Error: Client loader timed out after 60 seconds Trace: t@https://****.crm.dynamics.com/crmmailapp/scripts/shim.js?v=9.0.0000.2090:1:5874

    https://*****.crm.dynamics.com/crmmailapp/scripts/shim.js?v=9.0.0000.2090:1:113929

    I made sure the image preview issue isn't set to none on Contact, User and Leads.   

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Dynamics Outlook App not supported in July 2017 v9 Version

    In your 2017 July Update organization, Go to System Settings and Click on the Preview Tab.

    In the MailApp Preview section select yes.

    Then navigate to the following Url:

    org_name.crm.dynamics.com/.../AppForOutlookAdminSettings.aspx

    Add the app for the users you want (that is if you have set up their mailboxes).

    Your app should appear for those users within a few minutes.

    Hope this helps.

  • Medtexter Profile Picture
    Medtexter 308 on at
    RE: Dynamics Outlook App not supported in July 2017 v9 Version

    How can we get access to the public preview?  

  • Jani Paavolainen Profile Picture
    Jani Paavolainen 50 on at
    RE: Dynamics Outlook App not supported in July 2017 v9 Version

    App is now included in Public preview. That was mentioned not in preview scope. so I would not worry about that.

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