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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Does Microsoft outlook...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Does Microsoft outlook for office 365 support Dynamcis 365 for outlook APPS?

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Posted on by Alagunellaikumar 6,212

Dynamcis 365 ribbon button is not visible on Microsoft outlook for office 365 desktop app. But same CRM instance ribbon button is visible on Outlook 2016 and Outook 2019 desktop app.

Does Microsoft outlook for office 365 support Dynamcis 365 for outlook APPS?

I have the same question (0)
  • Suggested answer
    Ricardo Gimenez Profile Picture
    Ricardo Gimenez Microsoft Employee on at

    Hi Alagu,

    Here are the supported versions:

    • Outlook 2019
    • Outlook 2016 (MSI) version 16.0.4266.1001 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)
    • Outlook 2016 (C2R) version 16.0.93330.2073 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)
    • Outlook 2013 (MSI) version 15.0.5023.1000 or higher (on Windows 8.1 (with extended support) or higher client OS with Internet Explorer 11 installed)
    • Outlook for MAC
    • Outlook for iOS (with Exchange Online, on Apple iPhone 6S or higher, running iOS version 8 or higher)
    • Outlook for Android (with Exchange Online, on Android phones running Android 4.4,5.0,6.0, or 7.0)

    Reference: Deploy Dynamics 365 App for Outlook | Microsoft Docs

    Also this KB can provide some help about Dynamics 365 App for Outlook does not appear within Outlook: Dynamics 365 App for Outlook does not appear within Outlook (microsoft.com)

    Thanks,

  • Suggested answer
    Inogic Profile Picture
    Inogic 760 on at

    Hi Alagu,

    Please go through the below links:

    support.microsoft.com/.../dynamics-365-app-for-outlook-does-not-appear-within-outlook

    docs.microsoft.com/.../deploy-dynamics-365-app-for-outlook

    Hope this helps!

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