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Suggested answer

Not able to send email from the Purchase order

Posted on by 467

When i log in to Purchase order screen and press E-Mail 

pastedimage1648136617233v1.png

I got the follwing error message 

pastedimage1648136654387v2.png

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Not able to send email from the Purchase order

    Samer,

    I have to agree with Yun that I cannot find that icon on my page. I normally setup SMTP and have setup the Outlook integration but has this been working and now broken or never worked?

    Also, have you connected with your Partner to ask for help?

    Thanks,

    Steve

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Not able to send email from the Purchase order

    Hi,

    Please run the NAV setup again choose Add/Remove component button and then choose the option as per below.

    pastedimage1648172733147v2.png

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,657 Super User 2024 Season 2 on at
    RE: Not able to send email from the Purchase order

    Hi, I didn't find this button in my NAV2015 W1 version. Is this a custom function? Or Localization feature?

    PS: Setting Up the Office Add-Ins for Outlook Integration with Dynamics NAV

    https://docs.microsoft.com/en-us/dynamics-nav/setting-up-office-add-ins-outlook-inbox

    pastedimage1648166523778v1.png

    pastedimage1648166546231v2.png

    pastedimage1648166902612v3.png

    Hope this will help.

    Thanks.

    ZHU

  • Samer Baskhayroun Profile Picture
    Samer Baskhayroun 467 on at
    RE: Not able to send email from the Purchase order

    can you give me more details about Dynamics NAV setup with Outlook integration option

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Not able to send email from the Purchase order

    Ok, In that case please try to repair your Dynamics NAV setup with Outlook integration option, may be outlook integration option is not selected when you had install NAV.

  • Samer Baskhayroun Profile Picture
    Samer Baskhayroun 467 on at
    RE: Not able to send email from the Purchase order

    it is not SMTP related

    we are try to use the Outlook

    the SMTP is not setup but other user able to send email

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,023 Moderator on at
    RE: Not able to send email from the Purchase order

    Hi Samer,

    First check the SMTP setup if its correctly defined, and then please check if you have any Vendor email scenario correctly defined.

    Thanks.

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