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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / is Customer Voice now ...
Customer experience | Sales, Customer Insights,...
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is Customer Voice now officially End of Life (EOL)

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Posted on by Bob74 58
I was trying to find some product information on Customer Voice via google, and all the search results are being redirected by Microsoft to the generic D365 product page. And within that site, I've been unable to find anything that appears to talk to Customer Voice.
 
And assuming it has been replaced, does anyone know if D365 has a replacement in place, or a strategy (even if it's to look for a third party solution).
 
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  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    is Customer Voice now officially End of Life (EOL)
    Hi There,
     
    Refer to this link and download the licensing guide.
     
    Search for customer voice, you will find the required information.
     
    Dynamics 365 Customer Voice is included with select Dynamics 365 enterprise products such as Dynamics 365 Sales Enterprise and Dynamics 365 Customer Service Enterprise. For a Dynamics 365 enterprise licensed tenant, 2,000 responses are free and the customer can choose to purchase additional responses in bundles of $100 for 1,000 responses per month.
     
    If my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

    Thanks
    Affan
    Follow my channel related to Dynamics 365:  https://www.youtube.com/@AffansDynamicsJourney
     
  • Bob74 Profile Picture
    Bob74 58 on at
    is Customer Voice now officially End of Life (EOL)
    Even if Microsoft are shy in engaging with a reply - would value if any others have thoughts and/or insights on their own observations.

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