Subledger to General ledger voucher transfers - using batch transfer rules - can sometime causes duplicate entries in the General ledger. We are affected by this problem. Microsoft provided the following "solution":
With the above information provided, the above work-item had been fixed on higher version by the engineering team. However, for affected customers back then, the solution was for all affected customer to manually adjust or correct the entries, as we do not update nor fix customer's data. This is inline with our data integrity and audit policy.
I understand that this might not be the response you are looking for, however, I apologize for any inconveniences experienced regarding the reported issue.
Regarding the above findings, I hope that I have been able to clarify your enquiry at this time.
I can not solve this issue because every "correction" the eliminate the difference in the General ledger will cause new differences in the Subledger. Does anyone has some guidance to solve this issue or recommend partner which could provide help.
Many thanks.
