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Duplicate entries in the general ledger - how can I solve this issue?

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Subledger to General ledger voucher transfers - using batch transfer rules - can sometime causes duplicate entries in the General ledger. We are affected by this problem. Microsoft provided the following "solution":

With the above information provided, the above work-item had been fixed on higher version by the engineering team. However, for affected customers back then, the solution was for all affected customer to manually adjust or correct the entries, as we do not update nor fix customer's data. This is inline with our data integrity and audit policy.

I understand that this might not be the response you are looking for, however, I apologize for any inconveniences experienced regarding the reported issue. 

Regarding the above findings, I hope that I have been able to clarify your enquiry at this time.

I can not solve this issue because every "correction" the eliminate the difference in the General ledger will cause new differences in the Subledger. Does anyone has some guidance to solve this issue or recommend partner which could provide help.

Many thanks.

  • Gernot Profile Picture
    Gernot 5 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    Hi Morgan,

    Thanks again. It worked. We could solve this issue with your answer.

    Best regards

    Gernot

  • Gernot Profile Picture
    Gernot 5 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    Many thanks. We tried that but we did it in one GL journal transaction and had differences in the Subledger afterwards.

    We will now try 3 different transaction with an other account and turn off all specific account settings regarding Customer and Tax.

    Thanks again. I will let you know if it works.

  • Suggested answer
    Morgan Bazin Profile Picture
    Morgan Bazin 44 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    3010.pastedimage1673623671150v1.png

    Alright, thanks.

    If the highlighted lines are the ones that are incorrect, then the solution would be to complete a standard GL journal transacting with each of those accounts, to reduce the balances by the duplication.

    You do NOT want to use the Customer account for this entry. Because you likely have account 230000 set to disallow manual posting, you will need to have that configuration on the main account disabled before the entry can be created and posted. As such, it is recommended that you perform this after-hours or during a period where users are unlikely to accidentally create transactions against this account. Once the correcting entry is posted, turn the 'do not allow manual posting' flag on the account again.

    Hope that helps.

  • Gernot Profile Picture
    Gernot 5 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    The correct amount is EUR 540 und VAT 90 as in the customer Customer and Sales tax account type. The amounts of the "Ledger" account types are twice as high but we never entered these amounts. The "booking-voucher" was transferred two times which caused double entries in the "Ledger" accounts..

  • Morgan Bazin Profile Picture
    Morgan Bazin 44 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    What is duplicated in the GL? Can you show the duplication?

  • Gernot Profile Picture
    Gernot 5 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    Hi Morgan,

    Many thanks for your quick reply. This is the transaction:

    pastedimage1673623671150v1.png

    Best regards

    Gernot

  • Morgan Bazin Profile Picture
    Morgan Bazin 44 on at
    RE: Duplicate entries in the general ledger - how can I solve this issue?

    Hi Gernot - could you provide an example of the imbalances you see?

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