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How to get the new rich text editor in Knowledge Articles

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Posted on by Community Member Microsoft Employee

Hi,

Our CRM Online instance is upgraded to version 9, but for some reason I don't get the rich text editor (ckeditor) that I do get in a dev-tenant instance.

Below is a screen shot of what I want to get (taken from this dev-tenant):

I have check but the resources needed, are available in both our production and in the dev-tenant

e.g. <tenant>.crm4.dynamics.com/WebResources/msdyncrm_/libs/ckeditor/config.js

But I don't even see de browser trying to fetch these ckeditor resources.

The result is visible in the screenshot below:

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Community Member Microsoft Employee on at

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RE: How to get the new rich text editor in Knowledge Articles

In our Prod environment we found multiple Knowledge Article forms - some did not load the rich text editor, some did !
Community Member Microsoft Employee on at

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RE: How to get the new rich text editor in Knowledge Articles

Hi,

I have the exact same issue, on the test sandbox environment the rich text editor works but not on the production environment. Did you solve this already?

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