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Mobile Application on Android and Iphone "Not Supported Error"

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Posted on by Community Member Microsoft Employee

When opening any form, no matter the entity there is an error displayed on the mobile device;

This action is not supported

If you contact support please provide technical details

Session ID: xxxx-xxxx-xxxx-xxxx

The internal version of CRM is On premise 365

The Phone being tested is Android version - 7.0

This was also tested on a Surface Pro 4, running Windows 10, and using the Windows 10 app, same error... However obviously a different Session ID.

Can anyone shed some light on this?

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Community Member Microsoft Employee on at

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RE: Mobile Application on Android and Iphone "Not Supported Error"

After further investigation this was/is the result of upgrading from CRM 2015, 16 to 365 on premise, some genius at Microsoft decided to use the same solution name as a duplicate to the ones the existed in 2015, which as a result caused a failure of "Supported" features in the Mobile application.

To fix this rename the Solution 80, which appears twice, to SolutionX 80 or whatever you want to call it.. which fixes this problem..

Whoever did this at microsoft Development should be slapped..

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