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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Customer Insights - Azure
Customer Insights - Journeys forum

Customer Insights - Azure

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Posted on by Community Member Microsoft Employee

Hello,

Is someone using Dynamics 365 for Customer Insights from Azure?

I'm interested in the features it offers but when testing it, the predictive scoring isn't working at all... Also contains a lot of small bugs...

Is it shutdown?

Thank you

Categories:
Customer Insights
Lead Management and LinkedIn
  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Customer Insights - Azure

    Predictive scoring is now available in Dynamics 365 for Marketing as Lead Scoring and the new AI Dynamics offerings also have predictive scoring, so you might want to check those out.  As far as I understand it, CI as a stand-alone product isn't available any longer.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Customer Insights - Azure

    As far as I know, the product - which was in preview - is dead -> https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-insights/preview-retire

    My guess is that something similar will be available soon.

  • CRMYogi Profile Picture
    CRMYogi 505 on at
    RE: Customer Insights - Azure

    Danny, is Customer Insights still available for use? I ant seem to find it. I really like what it offers.

  • DannyRA Profile Picture
    DannyRA 15 on at
    RE: Customer Insights - Azure

    Does the MS team still takes care of fixing the bugs? I've the feeling that there isn't a lot of "news" about this product..

  • megcda Profile Picture
    megcda 2,192 on at
    RE: Customer Insights - Azure

    Hi RA,

    Not sure that I understand the question.  What specifically are you asking is shutdown?  

    Thanks.

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